Shipping Policy

Last updated: July 19, 2026

At Neonify, we work hard to get your order to you as quickly as possible. Please read our full shipping policy before placing your order.

Order Cut off Time

Orders placed before 5:00 PM EST (Monday – Friday) begin processing the same business day. Orders placed after 5:00 PM EST, on weekends, or on US public holidays will begin processing the next business day.

Order Processing / Handling Time

All orders are processed and prepared for shipment within 1–2 business days after payment is confirmed. You will receive an email notification with your tracking number once your order has been handed to the carrier.

Total Estimated Delivery Time

Processing Time Transit Time Total Estimated Delivery
1–2 business days 5–10 business days 6–12 business days

Business days are Monday through Friday, excluding US federal holidays.

Shipping Rates

We offer a flat rate shipping of $8.00 on all orders delivered within the United States. No hidden fees what you see at checkout is what you pay.

Shipping Carriers

We ship via USPS, UPS, or FedEx depending on your location and package size. The carrier is selected at our discretion to ensure the safest and most reliable delivery.

Shipping Destinations

We deliver all over the United States. We do not offer international shipping at this time.

Tracking Your Order

Once your order ships, you will receive an email with your tracking number. Tracking information may take 24–48 hours to update after the shipment confirmation email is sent. You can track your package directly on the carrier's website (USPS.com, UPS.com, or FedEx.com).

Shipping Damage

Every Neonify sign is carefully packaged to protect it during transit. If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged item and its original packaging. We will arrange a free replacement or full refund.

Lost or Missing Packages

If your tracking status shows "Delivered" but you have not received your package, please:

  1. Check with neighbors and any secure delivery locations near your address
  2. Contact your local post office or carrier depot
  3. Email us at support@neonify.store within 7 days of the marked delivery date

We will open an investigation with the carrier and work to resolve your case as quickly as possible.

Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order. Neonify is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer.

US Public Holidays

Our fulfillment center observes the following US federal holidays. Orders will not be processed or shipped on these days:

  • New Year's Day
  • Memorial Day
  • Independence Day (4th of July)
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Contact Us

Business Name: Neonify

Business Email: support@neonify.store

Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)

Live Chat: Available 24/7

Business Address: 349 Pam Dr, Winston Salem, North Carolina 27107, United States