Privacy Policy
Last updated: July 19, 2026
Neonify ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from our website.
Information We Collect
When you visit our store, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies. We also collect information about the web pages you view, what websites or search terms referred you to our site, and how you interact with our site.
When you make a purchase or attempt to make a purchase, we collect certain information from you including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."
When you submit a custom design order, we also collect any design files, images, or artwork you upload to fulfill your request.
How We Use Your Information
We use the Order Information that we collect generally to:
- Fulfill orders placed through our store (including processing payment, arranging shipping, and providing invoices and order confirmations)
- Communicate with you about your order
- Screen our orders for potential risk or fraud
- Provide you with information or advertising relating to our products or services (where you have opted in)
- Respond to customer service inquiries
Sharing Your Information
We share your Personal Information with third parties to help us use your Personal Information as described above. For example:
- Shopify — we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information at https://www.shopify.com/legal/privacy
- Google Analytics — we use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information at https://www.google.com/intl/en/policies/privacy/
- Shipping carriers (USPS, UPS, FedEx) — your name and address are shared with our shipping partners to fulfill your order
- Payment processors — payment information is securely processed by our payment gateway providers
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
Cookies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.
Data Retention
We retain your Order Information for our records for a minimum of 5 years unless you ask us to delete it, subject to legal obligations.
Your Rights
If you are a resident of California, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at support@neonify.store.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above.
Changes to This Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.
Contact Us
For more information about our privacy practices, or if you have questions, please contact us:
Business Name: Neonify
Business Email: support@neonify.store
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Live Chat: Available 24/7
Business Address: 349 Pam Dr, Winston Salem, North Carolina 27107, United States