Payment Policy
Last updated: July 19, 2026
At Neonify, we are committed to making your shopping experience as smooth and secure as possible. Please read our payment policy carefully before placing an order.
Accepted Payment Methods
We currently accept the following payment methods:
- PayPal
- Venmo
All payments are processed in US Dollars (USD).
Payment Security
All transactions are processed securely through PayPal and Venmo. We do not store your payment details on our servers. Your financial information is fully protected through these trusted platforms.
When You Are Charged
For standard products, your payment is charged at the time of order placement.
For custom neon sign orders, payment is collected only after you receive and approve your price quote. No charges are made upfront for custom orders.
Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email with your order number and details. Please save this email for your records.
Failed or Declined Payments
If your payment is declined, please verify that your PayPal or Venmo account has sufficient funds and that your account is in good standing. You may also contact us at support@neonify.store for assistance.
Currency
All prices displayed on our website are in US Dollars (USD).
Taxes
Applicable sales taxes may be added to your order at checkout based on your shipping address, in accordance with state and local tax laws.
Fraud Prevention
Neonify reserves the right to cancel any order suspected of fraudulent activity. In such cases, we will contact you using the email address on file before cancelling your order.
Contact Us
Business Name: Neonify
Business Email: support@neonify.store
Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)
Live Chat: Available 24/7
Business Address: 349 Pam Dr, Winston Salem, North Carolina 27107, United States