Return and Refund Policy

Last updated: July 19, 2026

We want you to love your Neonify sign. If something is not right, we are here to make it right. Please read our return and refund policy carefully.

Return Window

You may request a return within 30 days of the delivery date. After 30 days, we are unable to offer a return or refund.

Standard Products (Non-Custom)

Neon signs from our standard product catalog are eligible for a full return and refund, provided the item is:

  • Unused and in its original condition
  • In the original packaging with all accessories included
  • Not damaged due to misuse or mishandling

Once we receive and inspect the returned item, we will process your refund within 10 business days to your original payment method.

Custom Orders (Design Upload / Quote-Based)

Custom neon signs created from a customer-uploaded design or specific request are final sale and not eligible for return or refund, except in the following cases:

  • The sign arrived damaged or defective
  • The sign was manufactured differently from the approved design
  • The sign is non-functional on arrival

In these cases, we will provide a free replacement or a full refund at no additional cost to you.

Defective or Damaged Items

If your neon sign arrives damaged or stops working within the warranty period, please contact us within 48 hours of delivery with clear photos or a short video showing the issue. We will arrange a replacement or full refund.

1-Year Warranty

All Neonify neon signs come with a 1-year warranty covering manufacturing defects and electrical failures under normal use. The warranty does not cover:

  • Physical damage from drops, impact, or water
  • Damage caused by incorrect voltage or improper installation
  • Normal wear and tear

How to Initiate a Return

  1. Email us at support@neonify.store with your order number and reason for return
  2. We will review your request and respond within 1–2 business days
  3. If approved, we will provide a return shipping label and instructions
  4. Ship the item back in its original packaging
  5. Refund will be processed within 10 business days of receiving the return

Return Shipping Cost

If the return is due to our error (wrong item, defective product, damaged on arrival), we cover the return shipping cost. If you are returning a non-defective item by choice, the return shipping cost is the customer's responsibility.

Exchanges

We currently do not offer direct exchanges. If you need a different size or item, please return your original purchase for a refund and place a new order.

Non-Returnable Items

  • Custom / personalized neon signs (unless defective)
  • Items returned after 30 days
  • Items not in original condition

Contact Us

Business Name: Neonify

Business Email: support@neonify.store

Business Hours: 9:00 AM – 6:00 PM EST (Monday – Friday)

Live Chat: Available 24/7

Business Address: 349 Pam Dr, Winston Salem, North Carolina 27107, United States